In the scam, customers and even non-customers received a text stating their accounts had been temporarily deactivated and they should call Regions Bank Card Services at 731-727-1182 to reactivate. If the number was called, personal information was then requested.
“We’ve received reports of fraudulent messages being sent to both customers and non-customers in the area alerting them that an account has been shut down,” said Mel Campbell with Regions Financial Corporation. “Unfortunately, these types of fraud attempts are not uncommon.”
According to the Regions representative, the same kind of scam took place two months ago in Memphis. The number to call is fairly local with scammers using the “spray and pray” method, where they send out numerous texts hoping to trick individuals into providing personal information.
“First and foremost, the safety of the customer’s personal information is a priority for Regions,” said Campbell. “We do not ask customers to confirm their personal information by text or email.”
Those who receive the text are urged to not call the number, click the link, or respond to the text.
Campbell offered some tips for those contacted about a possible scam:
Don’t respond to requests to provide an account or credit card numbers, user names or passwords, Social Security numbers, date of birth or other personal and financial information.
If you receive a message that you question or believe your personal information may have been compromised, contact your bank.
Use only published customer service numbers or the one of the back of your card if you need to contact your financial institution.
n Be aware that these type of scams exist and follow your instincts; if it doesn’t feel right or seems out of the ordinary, don’t do it.
If Regions customers have a question about their account or have provided personal information because of this scam, they need to call either the published toll free number (1-800-REGIONS) or the number on the back of their card, according to Campbell.